Better Healthcare Workflow Management with Speech Recognition

Healthcare workflow management is not a simple task. Many processes are involved, including financial management, staff, patients, legal issues, logistics, inventory, and more. It can all get a bit overwhelming— especially when each is done by hand. Since medical data is so sensitive and regulated, it can be a bit more difficult to find technologies that help improve healthcare workflow management. However, it’s something that needs to be considered.

Optimizing Medical Workflows

The concept of ‘workflow’ is a bit of an abstract concept. A ‘workflow’ can refer to all tasks performed by your clinic staff. It encompasses both physical and mental tasks, from scheduling to communicating with patients to deciding on a treatment plan to documenting a patient’s visit and everything in between. Workflows vary from clinician to clinician, and even workflows that are highly efficient include areas that can be optimized to increase efficiencies. If workflows are not optimized, it can cause several issues:

  • Miscommunications between staff or between staff and patients
  • Delays in patient care, prescriptions or billing
  • Increased costs for your clinic or for your patients
  • Extra work for healthcare providers
  • Reduced quality of care for patients
  • Difficulty with auditing
  • Lack of flexibility (making it difficult to adopt a process, or add new activities)

Analyzing and improving your workflow will help avoid these types of issues at your facility. Doing so may enable you to provide better care to patients, more efficiently and at a decreased cost.

Unfortunately, many clinicians are resistant to workflow changes. Change can be difficult—that’s why it is important to take things one step at a time, being sure to implement the right technologies at the right time. The end goal should always be centered around providing better patient care.

This article will focus on one area of workflow optimization, clinical documentation management. Identifying areas for improvement and why speech recognition technology is a simple way to streamline and enhance your workflow.

Clinical Documentation Optimization with Speech Recognition

Clinical documentation management is one of the biggest and most time-consuming tasks for healthcare clinics. An integrated end-to-end clinical documentation management solution is ideal. This system should include everything a provider needs to know when treating a patient: diagnoses, treatment plans, lab reports, x-ray reports, and other critical documents. In addition, the reports and documents must be managed and organized in a way that makes them easy to access yet fully HIPAA-compliant.

There are a number of challenges inherent in clinical documentation, but there are tools and technologies that can assist facilities in managing their documentation. Speech recognition technology can have a large impact on healthcare workflow management. When speech recognition technology is integrated with EHR/clinical documentation systems, clinicians can accurately document information more efficiently. In fact, speech recognition can allow clinicians to document everything right at the point of care.

With healthcare-optimized speech recognition platforms, healthcare providers rarely have to worry about accuracy and efficiency when it comes to record-keeping. These speech recognition software programs are designed with medical vocabularies in mind, and they allow providers to accurately and quickly document patient information. Today’s sophisticated systems allow for customization, EHR compatibility, and ease of use. They are mobile, so they can be used right at the point of care.

Fusion Narrate Features – the Dolbey Difference

For more than 100 years, Dolbey and Company, Inc. has played a large role in the development of voice dictation technologies. From the earliest inventions to today’s sophisticated digital recording technologies, Dolbey has been there each step of the way. With Dolbey’s healthcare-specific speech recognition technology, Fusion Narrate® powered by nVoq, you can experience better healthcare workflow management. Fusion Narrate is designed to work within your EHR with no integration or assistance needed from your EHR vendor. Fusion Narrate integrates with any EHR, and Dolbey is happy to schedule a proof of concept to demonstrate how Fusion Narrate works in your EHR.

Fusion Narrate speech-enables every EHR, EMR, RIS/PACS, LIS, EDIS, Microsoft® Office application, or any application. Wherever you place your cursor, Fusion Narrate will place the text. All you have to do is drop the cursor and dictate; no typing necessary. Fusion Narrate is ideal whether you prefer to self-edit, send to an editor, or a combination of both.

Fusion Narrate includes many features: a HIPAA-compliant mobile keyboard app, the ability to use a mobile phone as a wireless microphone, the ability to operate on an unlimited number of devices, the Shortcut Builder, a transcription support option, centralized administration and more. It is designed for ease of use for clinicians and IT departments alike.

Fusion Narrate is used by many different types of healthcare organizations:

      • Ambulatory Clinics
      • Behavioral Health
      • Cardiology
      • Emergency Departments
      • Healthcare
      • Home Health Care
      • Hospitals
      • Medical Specialties
      • Pathology


No matter what type of healthcare organization you run, our goal is to help providers spend more time with their patients and less time with their computer. We know how important it is to provide great medical care, and with the right speech recognition system, it can be much easier.

Contact Us to Learn How We Can Help Your Healthcare Workflow Management

Dolbey and Company, Inc. is here to support you as you adopt Fusion Narrate for your healthcare organization. Contact us today to experience the Dolbey Difference!

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